FAQs & Troubleshooting
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254 Results
- 1When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 2What driver package format is supported by my Linux distribution?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 7Curled (video instructions available)
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 15I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 16What is Brother iPrint&Scan?
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18REPLACE DRUM
- 19Replace Toner
- 20Turn the Toner Save mode on or off
- 21Page skewed
- 22How to identify your Operating System (OS).
- 23Clean the paper pick-up roller (video instructions available)
- 24Clean the scanner to improve the copy or fax quality.
- 25What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 26Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 28The printer status is Offline or Paused.
- 29I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 30Curled
- 31Wrinkles or creases
- 32Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 36A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 37Drum End Soon
- 38When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 39My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41Check Connection
- 42I can print but cannot scan via network. (For Windows)
- 43Jam Rear
- 44The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 45Pre-Required Procedures (Linux)
- 46I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 47Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 48I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50Download a file from the "Downloads" section and save it to Windows 8 computer.