FAQs & Troubleshooting
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246 Results
- 114/02/2024I cannot print using my Brother machine on a wireless network (Mac)
- 214/02/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 331/01/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 417/11/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 508/11/2023How to scan a document from a Windows application?
- 610/08/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 727/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 808/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 901/06/2023Delete print jobs from the print queue.
- 1016/05/2023I cannot print from my computer via USB.
- 1107/04/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 1207/04/2023I cannot print using my Brother machine on a wireless network (Windows)
- 1327/03/2023"Offline" appears on the Status Monitor.
- 1427/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1527/03/2023Change the printer driver settings (Windows/macOS)
- 1627/03/2023The printer status is Offline or Paused.
- 1724/03/2023Open the Status Monitor
- 1817/03/2023I can print but cannot scan via network. (For Windows)
- 1917/03/2023Open the "Scanners and Cameras" and Properties.
- 2015/02/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 2114/02/2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 2214/02/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 2314/02/2023Scan a document in Windows 8 and Windows 10.
- 2414/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2519/12/2022Can I use non-Brother or third party supplies with the Brother machine?
- 2619/12/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 2719/12/2022Toner Low or Prepare New Toner Cartridge
- 2813/12/2022How to identify your Operating System (OS).
- 2913/12/2022Curled or wavy
- 3016/11/2022Paper size settings are unavailable when I print from OpenOffice (Linux)
- 3131/10/2022I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 3226/09/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 3312/09/2022I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 3430/08/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3522/08/2022Configure the Scan to Email Feature (Linux)
- 3609/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 3726/07/2022Configure and use the Scan Key Tool (Linux)
- 3820/07/2022Uninstall the drivers. (Mac OS X 10.5)
- 3930/06/2022I can print but cannot scan via network. (For Mac)
- 4030/06/2022Scan a document into PaperPort™ using the TWAIN driver
- 4123/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 4209/05/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4302/05/2022When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 4420/04/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4520/04/2022Uninstall the Brother Software and Drivers (Windows)
- 4614/04/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4711/04/2022Wireless setup is requesting a WPS PIN to complete the setup
- 4807/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 4901/04/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 5024/03/2022I cannot find some option in the Printing preferences. (For Windows)