FAQs & Troubleshooting
 |
Popular |
246 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3Curled (video instructions available)
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5The printer status is Offline or Paused.
- 6Curled
- 7Curled or wavy
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Can I use AirPrint with my Brother machine?
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 16White lines, bands or ribbing across the page
- 17All black
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19Toner Low or Prepare New Toner Cartridge
- 20Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22What is the recommended paper?
- 23Page skewed
- 24I cannot print using my Brother machine on a wireless network (Mac)
- 25What is Brother iPrint&Scan?
- 26I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 27Wrinkles or creases
- 28Delete print jobs from the print queue.
- 29Out of Memory
- 30White lines across the page
- 31Print on envelopes, labels, or thick paper from the manual feed slot.
- 32Cannot print after a Windows 10 update (June 2020)
- 33Can I print from or scan to Android™ Smartphone?
- 34Scan multiple pages into one file instead of each scan being saved as a separate file.
- 35Toner specks
- 36Black toner marks across the page
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38Scan from the Brother iPrint&Scan application using Windows Phone.
- 39Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 40Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 41Change the printer driver settings (Windows/macOS)
- 42No Paper
- 43Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 44MANUAL FEED
- 45White spots or black spots at 94 mm (3.7 in.) intervals
- 46What kind of paper can I use?
- 47Envelope creases
- 48Lines across the page
- 49Can I use non-Brother or third party supplies with the Brother machine?
- 50Black lines down the page
