FAQs & Troubleshooting
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248 Results
- 1Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 6Replace Toner
- 7What is Brother iPrint&Scan?
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12Download a file from the "Downloads" section and save it to Windows 8 computer.
- 13How to identify your Operating System (OS).
- 14When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 15The printer status is Offline or Paused.
- 16Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 17Drum Error (Drum!)
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21What driver package format is supported by my Linux distribution?
- 22When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 23Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 24What is Toner Continue Mode?
- 25The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 26Can I print from or scan to Android™ Smartphone?
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28Curled (video instructions available)
- 29What kind of paper can I use?
- 30Toner Low or Prepare New Toner Cartridge
- 31Lines across the page
- 32Can I use non-Brother or third party supplies with the Brother machine?
- 33Curled
- 34Jam Rear
- 35Curled or wavy
- 36Page skewed
- 37I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 38Pre-Required Procedures (Linux)
- 39Set up your Brother machine on a wireless network.
- 40"Offline" appears on the Status Monitor.
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 43Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 44When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 45The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 46I cannot print using my Brother machine on a wireless network (Mac)
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 49I cannot find some option in the Printing preferences. (For Windows)
- 50Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.