FAQs & Troubleshooting
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202 Results
- 1REPLACE DRUM
- 2Replace Toner
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Jam Rear
- 6JAM INSIDE
- 7No Paper
- 8JAM TRAY 1
- 9The printer status is Offline or Paused.
- 10Curled (video instructions available)
- 11What driver package format is supported by my Linux distribution?
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Check Connection
- 14I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 15MANUAL FEED
- 16When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 17Can I print from or scan to Android™ Smartphone?
- 18Print Unable
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21I cannot start ControlCenter4.
- 22Drum Error (Drum!)
- 23Out of Memory
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25Curled or wavy
- 26How to identify your Operating System (OS).
- 27Scan multiple pages into one file instead of each scan being saved as a separate file.
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 30TONER ENDED
- 31Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 32Toner Low or Prepare New Toner Cartridge
- 33Size mismatch
- 34What is the recommended paper?
- 35Scan Unable
- 36CARTRIDGE ERROR
- 37Cover is Open
- 38Drum End Soon
- 39Can I use non-Brother or third party supplies with the Brother machine?
- 40The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 41Turn the Toner Save mode on or off
- 42Pre-Required Procedures (Linux)
- 43I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 46Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 47Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 48When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 49Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 50When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.