FAQs & Troubleshooting
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233 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Can I print from or scan to Android™ Smartphone?
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7What is Brother iPrint&Scan?
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 11What driver package format is supported by my Linux distribution?
- 12A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 13Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 18How to identify your Operating System (OS).
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 21Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 22Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 23Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 24The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 25The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 26I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 27What is the BRAdmin Professional software used for?
- 28Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 29When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 30What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 32Scan from the Brother iPrint&Scan application using Windows Phone.
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 35I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 41When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 42When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 43How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 44Scan using XSane or GIMP (Linux)
- 45Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 46I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 47I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 48I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 49Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 50When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".