FAQs & Troubleshooting
Latest |
127 Results
- 5128/02/2018Uninstall the drivers (Windows)
- 5207/04/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5325/03/2016When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5425/03/2016Windows 10 Support Information
- 5525/03/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 5625/03/2016The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 5725/03/2016What is the difference between the toner cartridge and the drum unit?
- 5825/03/2016Can I use AirPrint with my Brother machine?
- 5925/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 6025/03/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 6125/03/2016Can I print from or scan to Android™ Smartphone?
- 6225/03/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 6324/03/2016When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 6424/03/2016I cannot scan via USB. (Mac OS X)
- 6524/03/2016Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 6624/03/2016How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 6724/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 6824/03/2016Scan a document in Mac OS X 10.7.
- 6923/03/2016I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 7006/04/2015Is my Brother machine compatible with Windows Vista?
- 7115/12/2014Can I check the remaining life of my Brother machine's drum?
- 7225/11/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 7320/11/2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 7419/11/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7520/02/2014Check the firmware version.
- 7617/01/2014Change the user interface of ControlCenter3
- 7717/01/2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 7817/01/2014Scan an image and insert it in a Windows XP application
- 7917/01/2014Scan a document from a Windows XP application
- 8017/01/2014How do I clear paper jams inside the machine?
- 8115/05/2013How do I clean white or black spots on printed documents?
- 8210/05/2013How do I clean the corona wire?
- 8309/05/2013How do I clear vertical lines or streaks that appear in the copies I made?
- 8427/03/2013I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 8528/02/2013When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 8626/02/2013Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 8728/01/2013The keys on the control panel do not respond.
- 8802/08/2012The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 8918/07/2012The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 9015/05/2012Make copies using my Brother machine.
- 9111/05/2012Scan a document from a Windows Vista application
- 9211/05/2012Where can I find my Brother machine's serial number?
- 9308/05/2012My Brother machine misfeeds paper.
- 9420/03/2012I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 9519/03/2012Replace the toner cartridge
- 9626/01/2012I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 9715/11/2011I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 9808/11/2011Scan a document from the Windows Vista Photo Gallery
- 9907/11/2011When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 10007/11/2011When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).