FAQs & Troubleshooting
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127 Results
- 51I cannot scan via USB. (Mac OS X)
- 52Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 53Which E-mail packages are compatible with ControlCenter3?
- 54Scan a document in Mac OS X 10.7.
- 55Scan a document using "Scanner and Camera Wizard" in Windows XP
- 56Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 57I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 58Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 59Scan a document from a Windows XP application
- 60How do I clear the message "MFC is Busy" or "Connect Failure"?
- 61Open the Status Monitor
- 62Open the Control Panel (For Windows)
- 63The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 64When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 65Duplex Copy (1-sided to 2-sided)
- 66Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 67How do I clean the drum unit?
- 68When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 69Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 70When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 71How do I clear vertical lines or streaks that appear in the copies I made?
- 72I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 73I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 74Check the firmware version.
- 75I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 76When I scan a document using ControlCenter, the scanned file size is too big.
- 77I recently installed the bundled or a new toner cartridge and I don't think I got the full yield from the toner.
- 78"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 79How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 80Scan a document into ScanSoft™ PaperPort™ 11SE
- 81Change the user interface of ControlCenter3
- 82Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 83Scan an image and insert it in a Windows XP application
- 84Scan a document in Windows 8 and Windows 10.
- 85Scan a document from a Windows Vista application
- 86Uninstall the drivers. (Mac OS X 10.5)
- 87Uninstall the drivers (Windows)
- 88How to scan a document from a Windows application?
- 89Open the "Scanners and Cameras" and Properties.
- 90Can I use AirPrint with my Brother machine?
- 91The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 92Windows 7 Support Information
- 93Scan a document from the Windows Vista Photo Gallery
- 94Is my Brother machine compatible with Windows Vista?
- 95I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 96The keys on the control panel do not respond.
- 97How do I clean the scanner to improve the copy quality?
- 98How do I clean the corona wire?
- 99I cannot install the driver when using the Driver Install Tool. (Linux)
- 100How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)