FAQs & Troubleshooting
![]() |
Latest |
127 Results
- 117/11/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 208/11/2023How to scan a document from a Windows application?
- 327/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 401/06/2023Delete print jobs from the print queue.
- 516/05/2023I cannot print from my computer via USB.
- 627/03/2023"Offline" appears on the Status Monitor.
- 727/03/2023Change the printer driver settings (Windows/macOS)
- 827/03/2023The printer status is Offline or Paused.
- 924/03/2023Open the Status Monitor
- 1017/03/2023Open the "Scanners and Cameras" and Properties.
- 1115/02/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1214/02/2023Scan and save a document in PDF format (Scan to File)
- 1314/02/2023Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 1414/02/2023Scan a document in Windows 8 and Windows 10.
- 1519/12/2022Can I use non-Brother or third party supplies with the Brother machine?
- 1613/12/2022How to identify your Operating System (OS).
- 1731/10/2022Which E-mail packages are compatible with ControlCenter3?
- 1812/10/2022Scan a document into ScanSoft™ PaperPort™ 11SE
- 1911/10/2022When I scan a document using ControlCenter, the scanned file size is too big.
- 2026/09/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 2120/09/2022I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 2205/09/2022I am using Windows. When I print a document, the printed page is blank. What should I do?
- 2308/08/2022The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 2403/08/2022"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 2526/07/2022The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 2626/07/2022Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 2720/07/2022Uninstall the drivers. (Mac OS X 10.5)
- 2823/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 2918/05/2022Locate files scanned with ControlCenter3 (For Windows)
- 3009/05/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3120/04/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3201/04/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 3301/04/2022Scan multiple pages into one file instead of each scan being saved as a separate file.
- 3424/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 3524/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 3617/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 3715/02/2022Replace the drum unit.
- 3810/11/2021Open the Control Panel (For Windows)
- 3919/01/2021ControlCenter3 displays a blank screen at startup (Windows)
- 4029/12/2020Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 4122/10/2020Install PaperPort™ 12SE / 14SE onto Windows 10.
- 4216/07/2020Cannot print after a Windows 10 update (June 2020)
- 4302/06/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 4416/04/2020I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 4521/01/2019When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4620/12/2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 4717/10/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4816/08/2018Locate files scanned with ControlCenter2 (For Macintosh)
- 4905/07/2018I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 5005/07/2018Windows 7 Support Information