FAQs & Troubleshooting
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172 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3Can I print from or scan to Android™ Smartphone?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5What driver package format is supported by my Linux distribution?
- 6I am using Windows. When I print a document, the printed page is blank. What should I do?
- 7I cannot find some option in the Printing preferences. (For Windows)
- 8The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 9The printer status is Offline or Paused.
- 10I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 11Scan and save a document in PDF format (Scan to File)
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14Delete print jobs from the print queue.
- 15Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 16The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 17I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 20Change the printer driver settings (Windows/macOS)
- 21How do I clean white or black spots on printed documents?
- 22When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 23Can I use non-Brother or third party supplies with the Brother machine?
- 24The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 25Locate files scanned with ControlCenter3 (For Windows)
- 26Is my Brother machine compatible with Windows Vista?
- 27Which E-mail packages are compatible with ControlCenter3?
- 28When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 29Can I use AirPrint with my Brother machine?
- 30I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 32The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 33When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 34I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 35How do I clear paper jams inside the drum unit and toner cartridge assembly?
- 36When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 37I installed scan-key-tool, but it does not work. (Linux)
- 38ControlCenter3 displays a blank screen at startup (Windows)
- 39Windows 10 Support Information
- 40I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 41When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 42How to identify your Operating System (OS).
- 43Scan multiple pages into one file instead of each scan being saved as a separate file.
- 44In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 45Scan a document from a Windows XP application
- 46The keys on the control panel do not respond.
- 47I cannot install the driver when using the Driver Install Tool. (Linux)
- 48Open the Status Monitor
- 49I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 50My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)