FAQs & Troubleshooting
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172 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3Locate files scanned with ControlCenter3 (For Windows)
- 4Can I print from or scan to Android™ Smartphone?
- 5What driver package format is supported by my Linux distribution?
- 6Is my Brother machine compatible with Windows Vista?
- 7I am using Windows. When I print a document, the printed page is blank. What should I do?
- 8Delete print jobs from the print queue.
- 9The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 10The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 11Scan and save a document in PDF format (Scan to File)
- 12Can I use AirPrint with my Brother machine?
- 13I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 14The printer status is Offline or Paused.
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 18Can I use non-Brother or third party supplies with the Brother machine?
- 19When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 20I installed scan-key-tool, but it does not work. (Linux)
- 21How to identify your Operating System (OS).
- 22The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 23When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 26How to scan a document from a Windows application?
- 27The downloaded driver's name is different from my machine's name. (Linux)
- 28Configure scan settings without administrator privileges (Linux)
- 29I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 30Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 31Download a file from the "Downloads" section and save it to Windows 8 computer.
- 32I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 33The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 34Change the printer driver settings (Windows/macOS)
- 35I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 36Which E-mail packages are compatible with ControlCenter3?
- 37When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 38I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 39Change the user interface of ControlCenter3
- 40Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 41Scan a document from a Windows XP application
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 45Install the built-in drivers (For Windows 8 and Windows 10)
- 46I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 47I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 48Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 49Scan a document in Windows 8 and Windows 10.
- 50How do I clean white or black spots on printed documents?