FAQs & Troubleshooting
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170 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Delete print jobs from the print queue.
- 4Pre-Required Procedures (Linux)
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6Can I print from or scan to Android™ Smartphone?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11I cannot find some option in the Printing preferences. (For Windows)
- 12The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 13Can I use AirPrint with my Brother machine?
- 14How to identify your Operating System (OS).
- 15I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 16Locate files scanned with ControlCenter2 (For Macintosh)
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 19What is the recommended paper?
- 20The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 21My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 22Command List of brscan. (Linux)
- 23Windows 10 Support Information
- 24When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 25Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 26The printer status is Offline or Paused.
- 27The error message "xxxx cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 28Scan multiple pages into one file instead of each scan being saved as a separate file.
- 29Scan a document using "Scanner and Camera Wizard" in Windows XP
- 30How do I clean white or black spots on printed documents?
- 31Uninstall the drivers. (Mac OS X 10.5)
- 32Replace the drum unit.
- 33What driver package format is supported by my Linux distribution?
- 34"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 35I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 36When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 37I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 38When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 39Firewall port requirements of the Scan Key Tool (Linux)
- 40When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 41Install PaperPort™ 12SE / 14SE onto Windows 10.
- 42How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 43The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 44Windows 7 Support Information
- 45Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 46When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 47My Brother machine misfeeds paper.
- 48In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 49Scan an image and insert it in a Windows XP application
- 50Scan a document from a Windows XP application
