FAQs & Troubleshooting
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173 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Scan and save a document in PDF format (Scan to File)
- 4Scan multiple pages into one file instead of each scan being saved as a separate file.
- 5When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 6What driver package format is supported by my Linux distribution?
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Locate files scanned with ControlCenter3 (For Windows)
- 9Windows 7 Support Information
- 10How do I clean white or black spots on printed documents?
- 11When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 12Replace the drum unit.
- 13What is the recommended paper?
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 16Can I print from or scan to Android™ Smartphone?
- 17How do I clean the drum unit?
- 18How to scan a document from a Windows application?
- 19I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 20I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 21Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 22Command List of brscan. (Linux)
- 23Windows 10 Support Information
- 24How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 25Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 26Open the Control Panel (For Windows)
- 27The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 28Open the "Scanners and Cameras" and Properties.
- 29Can I use AirPrint with my Brother machine?
- 30The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 31When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 32I am using Windows. When I print a document, the printed page is blank. What should I do?
- 33I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 34Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 35I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 36Scan a document in Mac OS X 10.7.
- 37Uninstall the drivers. (Mac OS X 10.5)
- 38Where can I find my Brother machine's serial number?
- 39How do I clean the corona wire?
- 40I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 41Configure and use the Scan Key Tool (Linux)
- 42I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 43I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 44Important points for specifying the scan area (Linux)
- 45Print command (cupswrapper) (Linux)
- 46I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 47I am unable to print from a client PC to a printer on a print server. (Linux)
- 48I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 49I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 50When printing with monochrome laser printer, the print position shifts. (Linux)
