FAQs & Troubleshooting
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241 Results
- 1Load paper.
- 2How do I know the current network configuration?
- 3Scan and save a document in PDF format (Scan to File)
- 4What is a "Generic PCL Driver"?
- 5How to identify your Operating System (OS).
- 6I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8How do I clean white or black spots on printed documents?
- 9Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 10What driver package format is supported by my Linux distribution?
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12How do I factory reset the print server?
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Scan multiple pages into one file instead of each scan being saved as a separate file.
- 15I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 16Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 17Does NC-2200w work with Windows Vista?
- 18How can I improve poor print quality ?
- 19"Paper Jam Tray" error appears on the LCD. What should I do?
- 20When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 21Can I print from DOS applications?
- 22When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 23I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 24I'm using Macintosh. What is the PreScan option used for?
- 25Install the built-in drivers (For Windows 8 and Windows 10)
- 26Check the firmware version.
- 27Protect your Brother machine against unauthorised access over the network
- 28Download a file from the "Downloads" section and save it to Windows 8 computer.
- 29The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 30Change the printer driver settings (Windows/macOS)
- 31The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 32Check the IP addresses of your PC and the Brother machine
- 33The paper is skewed when it's printed.
- 34I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 35I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 36Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 37"No response" error message appears, when updating the firmware. What should I do?
- 38When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 39Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 40"Paper Jam Inside" error appears on the LCD. What should I do?
- 41"Paper Jam Rear" error appears on the LCD. What should I do?
- 42"Document Jam" error appears on the LCD. What should I do?
- 43When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 44I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 45I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 46When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 47What is the BRAdmin Professional software used for?
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 50The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).