FAQs & Troubleshooting
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235 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 5I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 6Scan multiple pages into one file instead of each scan being saved as a separate file.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 9"No response" error message appears, when updating the firmware. What should I do?
- 10I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 11Which E-mail packages are compatible with ControlCenter3?
- 12The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 13I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 14I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 15I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 16I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 17I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 18How do I know the current network configuration?
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 21I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 22The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 24"Paper Jam Rear" error appears on the LCD. What should I do?
- 25When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 26The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 27The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?
- 28Uninstall the drivers. (Mac OS X 10.5)
- 29The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 30I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 31What driver package format is supported by my Linux distribution?
- 32Pre-Required Procedures (Linux)
- 33Open the Control Panel (For Windows)
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35I cannot print from my computer via USB.
- 36I can print but cannot scan via network. (For Macintosh)
- 37The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 38Scan and save a document in PDF format (Scan to File)
- 39I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 40I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 41I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 42Does NC-2200w work with Windows Vista?
- 43I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 44When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 45Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 46When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 47Printing on thick paper or transparencies.
- 48I cannot print from my computer via network. (For Windows)
- 49I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 50Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?