FAQs & Troubleshooting
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236 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 3Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5"Paper Jam Rear" error appears on the LCD. What should I do?
- 6What driver package format is supported by my Linux distribution?
- 7Protect your Brother machine against unauthorised access over the network
- 8Delete print jobs from the print queue.
- 9Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 10I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 11I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 12How do I factory reset the print server?
- 13Install the built-in drivers (For Windows 8 and Windows 10)
- 14Open the "Scanners and Cameras" and Properties.
- 15How to identify your Operating System (OS).
- 16I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 17The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 18I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 19When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 20Scan and save a document in PDF format (Scan to File)
- 21I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 22I'm using Macintosh®. What are the settings in the Scanner window used for?
- 23I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 24I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 25The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 26I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 27Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 28I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 31The printer status is Offline or Paused.
- 32Check the IP addresses of your PC and the Brother machine
- 33I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 34Load envelopes, labels, or thick paper into the manual feed slot.
- 35Does NC-2200w work with Windows Vista?
- 36How do I clean white or black spots on printed documents?
- 37How can I improve poor print quality ?
- 38When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 39Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 40I'm using Mac OS® 9.1-9.2. How can I uninstall the drivers?
- 41I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 42The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 43The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 44What is the BRAdmin Professional software used for?
- 45I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 46I installed scan-key-tool, but it does not work. (Linux)
- 47How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 48I can print but cannot scan via network. (For Macintosh)
- 49How do I adjust the beeper volume on my Brother machine?
- 50How do I clean the corona wire?