FAQs & Troubleshooting
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289 Results
- 1What is Brother iPrint&Scan?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Can I print from or scan to Android™ Smartphone?
- 4Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 5Scan and save a document in PDF format (Scan to File)
- 6What is Ad-hoc mode?
- 7How do I know which side up my photo paper should be in the tray?
- 8Download a file from the "Downloads" section and save it to Windows 8 computer.
- 9Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 10Which E-mail packages are compatible with ControlCenter3?
- 11I'm using Macintosh. What is the PreScan option used for?
- 12What driver package format is supported by my Linux distribution?
- 13I cannot find some option in the Printing preferences. (For Windows)
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 16I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 17Replace Ink
- 18Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 19I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 20Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 23I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 24Enable the Brother machine's network interface.
- 25Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 28How do I factory reset the network settings?
- 29Cannot print after a Windows 10 update (June 2020)
- 30I cannot print using my Brother machine on a wireless network (Mac)
- 31A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 32Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 33I cannot make borderless prints.
- 34The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 35Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 36I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 37Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 38My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 39"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 40How do I clear the message "Cannot Detect" from the display?
- 41I'm unable to access the memory (media) card in the media slot. What can I do?
- 42I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 43I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 44I cannot print using my Brother machine on a wireless network (Windows)
- 45When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 46Install BookScan & Whiteboard Suite onto Windows 10.
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48Protect your Brother machine against unauthorised access over the network
- 49Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 50Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.