FAQs & Troubleshooting
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232 Results
- 1How do I load paper?
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 7I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 8I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 9The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 10My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 11How do I know which side up my photo paper should be in the tray?
- 12What driver package format is supported by my Linux distribution?
- 13The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 14Can I print from or scan to Android™ Smartphone?
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 17I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 18I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 21Where is the USB port on the machine?
- 22When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 23What is the BRAdmin Professional software used for?
- 24Why can't I print when an ink cartridge is empty?
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26Open the Status Monitor
- 27Scan and save a document in PDF format (Scan to File)
- 28I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 29Set the date and time
- 30Delete print jobs from the print queue.
- 31I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 32Where can I get FaceFilter Studio and what can I do with this application?
- 33When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 34I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36Locate files scanned with ControlCenter3 (For Windows)
- 37Change the printer driver settings (Windows/macOS)
- 38The printer status is Offline or Paused.
- 39I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 40Create or view a XML Paper Specification document
- 41I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 42Is my Brother machine compatible with Windows Vista?
- 43Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 44Scan a document in Windows 8 and Windows 10.
- 45How do I clear the message "PAPER JAM" from the display?
- 46How to scan a document from a Windows application?
- 47Configure the Scan to Email Feature (Linux)
- 48How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 49Windows 10 Support Information
- 50Windows 7 Support Information