FAQs & Troubleshooting
Popular |
243 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 3When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 4How do I load paper?
- 5When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 6I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 7I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 8I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 9I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 10What driver package format is supported by my Linux distribution?
- 11I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 12How do I know which side up my photo paper should be in the tray?
- 13I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 14I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16How to identify your Operating System (OS).
- 17The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 18When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20Scan and save a document in PDF format (Scan to File)
- 21The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 22I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 23When I print, the pages are smudged with ink. What should I do?
- 24I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 25What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 26My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29Download a file from the "Downloads" section and save it to Windows 8 computer.
- 30I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 31Can I print from or scan to Android™ Smartphone?
- 32The edge of glossy paper is smudged.
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 34I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 35Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 36Delete print jobs from the print queue.
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38Locate files scanned with ControlCenter3 (For Windows)
- 39The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 40I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 41When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 42I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 43When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 44Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 45I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 46When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 47One or more of my colors are not printing (blank). What can I do?
- 48What is the BRAdmin Professional software used for?
- 49Cannot print after a Windows 10 update (June 2020)
- 50I cannot print using my Brother machine on a wired network. (Windows/macOS)