FAQs & Troubleshooting
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212 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2Replace Ink
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 5What driver package format is supported by my Linux distribution?
- 6Can I print from or scan to Android™ Smartphone?
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 12The printer status is Offline or Paused.
- 13Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 14I cannot find some option in the Printing preferences. (For Windows)
- 15The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 16Scan multiple pages into one file instead of each scan being saved as a separate file.
- 17Is my Brother machine compatible with Windows Vista?
- 18I'm using Macintosh. What is the PreScan option used for?
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 21Delete print jobs from the print queue.
- 22Download a file from the "Downloads" section and save it to Windows 8 computer.
- 23Can I use AirPrint with my Brother machine?
- 24How to identify your Operating System (OS).
- 25Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 26When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 27Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 28Scan a document from a Windows XP application
- 29How do I clean the Scanner to improve the copy quality?
- 30I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 31Print command (LPR) (Linux)
- 32Locate files scanned with ControlCenter2 (For Macintosh)
- 33Can I print from and scan to iPhone, iPod touch and iPad?
- 34How do I know which side up my photo paper should be in the tray?
- 35The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 36The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 37Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 38I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 39Scan a document from the Windows Vista Photo Gallery
- 40Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 41When I print, the pages are smudged with ink. What should I do?
- 42Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 43When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 44How to scan a document from a Windows application?
- 45I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 46I cannot install the driver when using the Driver Install Tool. (Linux)
- 47Create or view a XML Paper Specification document
- 48How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50The downloaded driver's name is different from my machine's name. (Linux)
