FAQs & Troubleshooting
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213 Results
- 1How do I know which side up my photo paper should be in the tray?
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3Where is the USB port on the machine?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5How do I load envelopes into my machine?
- 6Which E-mail packages are compatible with ControlCenter3?
- 7I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 8I'm using Macintosh. What is the PreScan option used for?
- 9Can I print from or scan to Android™ Smartphone?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 12When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 13Can I use AirPrint with my Brother machine?
- 14I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 15Is my Brother machine compatible with Windows Vista?
- 16Paper Jam
- 17The printer status is Offline or Paused.
- 18When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 19Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21What driver package format is supported by my Linux distribution?
- 22When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 23Delete print jobs from the print queue.
- 24Change the printer driver settings (Windows/macOS)
- 25The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 26When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 27I'm having trouble reading the information on my Brother machine's LCD. How can I adjust the LCD's contrast and brightness?
- 28I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 29Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 30Where can I get FaceFilter Studio and what can I do with this application?
- 31Why is it necessary for my machine to go through regular cleaning cycles?
- 32When I print, the pages are smudged with ink. What should I do?
- 33Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 34Where can I find my Brother machine's serial number?
- 35When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 36Replace Ink
- 37Configure scan settings without administrator privileges (Linux)
- 38I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 39Can I print directly onto DVDs or CDs?
- 40Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 41Change the user interface of ControlCenter3
- 42Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 43Uninstall the drivers. (Mac OS X 10.5)
- 44I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 45How to scan a document from a Windows application?
- 46Open the "Scanners and Cameras" and Properties.
- 47Locate files scanned with ControlCenter2 (For Macintosh)
- 48Locate files scanned with ControlCenter3 (For Windows)
- 49The edge of glossy paper is smudged.
- 50The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)