FAQs & Troubleshooting
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273 Results
- 1I cannot make borderless prints.
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4What is Brother iPrint&Scan?
- 5Scan and save a document in PDF format (Scan to File)
- 6Can I print from or scan to Android™ Smartphone?
- 7How to identify your Operating System (OS).
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 10I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 11I cannot print using my Brother machine on a wireless network (Windows)
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13The printer status is Offline or Paused.
- 14I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 15I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 16Download a file from the "Downloads" section and save it to Windows 8 computer.
- 17I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 18I'm using Macintosh. What is the PreScan option used for?
- 19What driver package format is supported by my Linux distribution?
- 20The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 21Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 22Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 23I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 24Locate files scanned with ControlCenter3 (For Windows)
- 25I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 26Where can I get FaceFilter Studio and what can I do with this application?
- 27Is my Brother machine compatible with Windows Vista?
- 28What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 29Protect your Brother machine against unauthorised access over the network
- 30When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 31I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 32Scan multiple pages into one file instead of each scan being saved as a separate file.
- 33I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 34I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 35Scan a document into ScanSoft™ PaperPort™ 11SE
- 36Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 37When I print, the pages are smudged with ink. What should I do?
- 38Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 39Replace Ink
- 40What is the BRAdmin Professional software used for?
- 41How do I load envelopes into my machine?
- 42Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 43I cannot print from my computer via USB.
- 44Scan a document from a Windows XP application
- 45I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 46"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 47Wireless setup is requesting a WPS PIN to complete the setup
- 48To install the printer driver easily using a tool. (Linux)
- 49I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 50Delete print jobs from the print queue.