FAQs & Troubleshooting
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198 Results
- 1Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 2Open the Status Monitor
- 3The printer status is Offline or Paused.
- 4Scan multiple pages into one file instead of each scan being saved as a separate file.
- 5I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 6Where can I get FaceFilter Studio and what can I do with this application?
- 7When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 8Delete print jobs from the print queue.
- 9Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 10Change the printer driver settings (Windows/macOS)
- 11Scan and save a document in PDF format (Scan to File)
- 12When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 13What driver package format is supported by my Linux distribution?
- 14Can I print from or scan to Android™ Smartphone?
- 15I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 16When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 17Set the date and time
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 19When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 20Can I print using only the black ink cartridge when the Color cartridges have run out?
- 21Can third party ink be used to refill the ink cartridges?
- 22Where is the USB port on the machine?
- 23When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 24How do I know which side up my photo paper should be in the tray?
- 25When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 26Locate files scanned with ControlCenter2 (For Macintosh)
- 27Locate files scanned with ControlCenter3 (For Windows)
- 28"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 29Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 30When I print photos, the color quality is not good.
- 31One or more of my colors are not printing (blank). What can I do?
- 32How do I clear the message "PAPER JAM" from the display?
- 33Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 34How do I load paper?
- 35The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 36Is there a way to view how much ink is remaining?
- 37I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 38Pre-Required Procedures (Linux)
- 39Windows 10 Support Information
- 40The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 41How do I clear Machine Error 46?
- 42Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 43I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 44Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 45I cannot remove red-eye.
- 46When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 47When I print, the pages are smudged with ink. What should I do?
- 48The LCD displays an error code (number). What does it mean?
- 49I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 50Why can't I print when an ink cartridge is empty?