FAQs & Troubleshooting
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198 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3How do I load paper?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5What driver package format is supported by my Linux distribution?
- 6How do I know which side up my photo paper should be in the tray?
- 7When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 8The edge of glossy paper is smudged.
- 9Scan and save a document in PDF format (Scan to File)
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 14When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 15Where is the USB port on the machine?
- 16To install the printer driver easily using a tool. (Linux)
- 17Install the built-in drivers (For Windows 8 and Windows 10)
- 18Is there any way to reduce Ink consumption when printing from my computer?
- 19The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 20How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 21Delete print jobs from the print queue.
- 22I cannot make borderless prints.
- 23How to identify your Operating System (OS).
- 24How do I clear the message "PAPER JAM" from the display?
- 25Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 26Why can't I print when an ink cartridge is empty?
- 27Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 28The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 29The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 30Can I use AirPrint with my Brother machine?
- 31Locate files scanned with ControlCenter2 (For Macintosh)
- 32The printer status is Offline or Paused.
- 33The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 34How do I clear Machine Error 46?
- 35I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 36Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 37How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 38I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 39When I print, the pages are smudged with ink. What should I do?
- 40I cannot install the driver when using the Driver Install Tool. (Linux)
- 41Command List of brscan. (Linux)
- 42I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 43I cannot scan via USB. (Mac OS X)
- 44How do I replace the Ink Cartridge?
- 45I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 46Large characters are printed incorrectly. (Linux)
- 47I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 48Open the "Scanners and Cameras" and Properties.
- 49Locate files scanned with ControlCenter3 (For Windows)
- 50I cannot print from my computer via USB.