FAQs & Troubleshooting
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198 Results
- 1Replace Ink
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4Scan multiple pages into one file instead of each scan being saved as a separate file.
- 5I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 6One or more of my colors are not printing (blank). What can I do?
- 7When I print, the pages are smudged with ink. What should I do?
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9Locate files scanned with ControlCenter3 (For Windows)
- 10The printer status is Offline or Paused.
- 11Scan and save a document in PDF format (Scan to File)
- 12Is my Brother machine compatible with Windows Vista?
- 13Can I print from or scan to Android™ Smartphone?
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16Which E-mail packages are compatible with ControlCenter3?
- 17Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19Paper Jam
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 22Can third party ink be used to refill the ink cartridges?
- 23I cannot print from my computer via USB.
- 24What driver package format is supported by my Linux distribution?
- 25Can I use AirPrint with my Brother machine?
- 26Where is the USB port on the machine?
- 27Scan a document from a Windows Vista application
- 28How to scan a document from a Windows application?
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 31I cannot find some option in the Printing preferences. (For Windows)
- 32I still receive the error message "Paper Jam" after I removed the jammed paper.
- 33Locate files scanned with ControlCenter2 (For Macintosh)
- 34The edge of glossy paper is smudged.
- 35When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 36Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 37When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 38Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 39I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 40I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 41Open the "Scanners and Cameras" and Properties.
- 42Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 43What is MFL-Pro Suite Software?
- 44I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46Change the printer driver settings (Windows/macOS)
- 47The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 48Where can I get FaceFilter Studio and what can I do with this application?
- 49Scan a document in Windows 8 and Windows 10.
- 50When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).