FAQs & Troubleshooting
![]() |
Popular |
212 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 3When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 4Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 5Where is the USB port on the machine?
- 6Can I use AirPrint with my Brother machine?
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8Replace Ink
- 9Locate files scanned with ControlCenter2 (For Macintosh)
- 10The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 11Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Scan and save a document in PDF format (Scan to File)
- 14Print using only the black ink cartridge when the Color cartridges have run out.
- 15When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 16Paper Jam
- 17Scan using XSane or GIMP (Linux)
- 18When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 19Uninstall Scan-key-tool. (Linux)
- 20To install the printer driver easily using a tool. (Linux)
- 21Uninstall printer drivers (Linux)
- 22Pre-Required Procedures (Linux)
- 23Download a file from the "Downloads" section and save it to Windows 8 computer.
- 24I cannot print from my computer via USB.
- 25The printer status is Offline or Paused.
- 26Scan multiple pages into one file instead of each scan being saved as a separate file.
- 27When I print photos, the color quality is not good.
- 28Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 29Where can I get FaceFilter Studio and what can I do with this application?
- 30I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 31Which E-mail packages are compatible with ControlCenter3?
- 32When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 33I cannot install the driver when using the Driver Install Tool. (Linux)
- 34The driver installation finished successfully but I cannot print. (Linux)
- 35Configure scan settings without administrator privileges (Linux)
- 36I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 37The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 38The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 39Can I print from or scan to Android™ Smartphone?
- 40I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 41Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 42Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 43How do I clean the Scanner to improve the copy quality?
- 44Improve poor print quality.
- 45When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 46The LCD displays an error code (number). What does it mean?
- 47How do I load envelopes into my machine?
- 48My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 49I cannot scan when using SELinux (Security-Enhanced Linux)
- 50Uninstall the scanner driver. (Linux)