FAQs & Troubleshooting
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212 Results
- 1Paper Jam
- 2How do I load envelopes into my machine?
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5When I print, the pages are smudged with ink. What should I do?
- 6Locate files scanned with ControlCenter3 (For Windows)
- 7How do I know which side up my photo paper should be in the tray?
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9Locate files scanned with ControlCenter2 (For Macintosh)
- 10I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 11What driver package format is supported by my Linux distribution?
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15Can I print from or scan to Android™ Smartphone?
- 16The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 17I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 18Where is the USB port on the machine?
- 19Replace Ink
- 20Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 21I'm having trouble reading the information on my Brother machine's LCD. How can I adjust the LCD's contrast and brightness?
- 22When I print photos, the color quality is not good.
- 23I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 24Uninstall printer drivers (Linux)
- 25Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27Open the Control Panel (For Windows)
- 28I still receive the error message "Paper Jam" after I removed the jammed paper.
- 29The edge of glossy paper is smudged.
- 30I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 31Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 32Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 33Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 34When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 35Scan a document into ScanSoft™ PaperPort™ 11SE
- 36Change the user interface of ControlCenter3
- 37Can third party ink be used to refill the ink cartridges?
- 38When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 39One or more of my colors are not printing (blank). What can I do?
- 40Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 41When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 42I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 43I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 44I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 45When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 46Install FaceFilter Studio onto Windows 10.
- 47Check the firmware version.
- 48Open the Status Monitor
- 49A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 50Can I print from and scan to iPhone, iPod touch and iPad?