FAQs & Troubleshooting
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212 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What driver package format is supported by my Linux distribution?
- 3How do I load envelopes into my machine?
- 4Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 5When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 6I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 7Paper Jam
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 10How do I know which side up my photo paper should be in the tray?
- 11Pre-Required Procedures (Linux)
- 12I cannot find some option in the Printing preferences. (For Windows)
- 13When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 14I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 15How to scan a document from a Windows application?
- 16I cannot make borderless prints.
- 17I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 18Delete print jobs from the print queue.
- 19Can I print from or scan to Android™ Smartphone?
- 20Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 21When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 22One or more of my colors are not printing (blank). What can I do?
- 23When I print, the pages are smudged with ink. What should I do?
- 24I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 25I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 26The driver installation finished successfully but I cannot print. (Linux)
- 27I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Open the Status Monitor
- 30Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 31Download a file from the "Downloads" section and save it to Windows 8 computer.
- 32I still receive the error message "Paper Jam" after I removed the jammed paper.
- 33The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 34When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 35Scan multiple pages into one file instead of each scan being saved as a separate file.
- 36The ink cartridges run out very quickly. Is there any reason for that?
- 37The print speed is very slow when I use XML Paper Specification Printer Driver.
- 38When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 39Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 40Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 41I'm using Macintosh. What is the PreScan option used for?
- 42Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 43I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 44I cannot install the driver when using the Driver Install Tool. (Linux)
- 45When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 46Can I print from and scan to iPhone, iPod touch and iPad?
- 47I cannot print from my computer via USB.
- 48My machine does regular cleaning cycles in the night. How can I correct this?
- 49How do I make copies using my Brother machine?
- 50Print using only the black ink cartridge when the Color cartridges have run out.