FAQs & Troubleshooting
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195 Results
- 116/04/2025Scan a document using Brother iPrint&Scan. (macOS only)
- 216/04/2025Where can I download Brother iPrint&Scan application for Mac?
- 316/04/2025Set up your Brother machine on a wireless network.
- 416/04/2025I cannot print from my computer via USB.
- 515/04/2025I can print but cannot scan via network. (For Mac)
- 615/04/2025Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 703/03/2025(Video) Set up your Brother machine
- 803/03/2025What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 905/02/2025I cannot install the Brother printer driver (macOS 11 or later)
- 1005/02/2025Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 1107/01/2025Faint
- 1213/12/2024How to identify your Operating System (OS).
- 1324/10/2024The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 1415/10/2024I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 1505/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 1629/05/2024Cartridge Error
- 1728/02/2024Uninstall the drivers. (macOS 13 or greater)
- 1814/02/2024I cannot print using my Brother machine on a wireless network (Mac)
- 1931/01/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 2010/01/2024Turn the Toner Save mode on or off
- 2117/11/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 2208/11/2023How to scan a document from a Windows application?
- 2310/08/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 2427/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 2508/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2601/06/2023Delete print jobs from the print queue.
- 2710/04/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 2807/04/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2907/04/2023I cannot print using my Brother machine on a wireless network (Windows)
- 3027/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 3127/03/2023Change the printer driver settings (Windows/macOS)
- 3227/03/2023The printer status is Offline or Paused.
- 3317/03/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 3417/03/2023I can print but cannot scan via network. (For Windows)
- 3517/03/2023Open the "Scanners and Cameras" and Properties.
- 3615/02/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 3714/02/2023Scan and save a document in PDF format for Windows (Scan to File)
- 3814/02/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 3914/02/2023Scan a document in Windows 8 and Windows 10.
- 4014/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 4119/12/2022Can I use non-Brother or third party supplies with the Brother machine?
- 4219/12/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 4322/11/2022Install your Brother machine's driver to print and scan from your Mac (macOS 10.14 or earlier)
- 4407/11/2022Access Web Based Management
- 4526/09/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 4601/09/2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 4701/09/2022Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 4830/08/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 4922/08/2022Configure the Scan to Email Feature (Linux)
- 5010/08/2022A blank page is fed from my Brother machine though I don't try to print or copy documents.