FAQs & Troubleshooting
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191 Results
- 1(Video) Load A5 long edge paper
- 2(Video) Load A5 short edge/A4/Letter paper
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5What is Brother iPrint&Scan?
- 6Can I print from or scan to Android™ Smartphone?
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Load paper in the paper tray
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 13The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 14Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 15Replace Toner
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 18Turn the Toner Save mode on or off
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 20(Video) Set up your Brother machine
- 21(Video) Unpack your Brother machine
- 22I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 23What driver package format is supported by my Linux distribution?
- 24A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 25The printer status is Offline or Paused.
- 26I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 27Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 28Print a web page from iPrint&Scan when using an Android™ mobile device.
- 29I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 30Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 31Replace Drum
- 32Set up your Brother machine on a wireless network.
- 33Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 34I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 35Scan multiple pages into one file instead of each scan being saved as a separate file.
- 36Wireless setup is requesting a WPS PIN to complete the setup
- 37I cannot print using my Brother machine on a wireless network (Windows)
- 38I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 39Drum End Soon
- 40What is the recommended paper?
- 41Discover the MAC address of the Brother network card
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 44The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 45"Offline" appears on the Status Monitor.
- 46Delete print jobs from the print queue.
- 47I cannot find some option in the Printing preferences. (For Windows)
- 48Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 49No Toner
- 50I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)