FAQs & Troubleshooting
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194 Results
- 1Load paper in the paper tray
- 2(Video) Load A5 long edge paper
- 3(Video) Load A5 short edge/A4/Letter paper
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Replace Toner
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Can I print from or scan to Android™ Smartphone?
- 9(Video) Unpack your Brother machine
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12What is Brother iPrint&Scan?
- 13Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 14Jam Tray
- 15Replace Drum
- 16(Video) Set up your Brother machine
- 17The printer status is Offline or Paused.
- 18Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 19My Brother machine could not be found over the network when I installed drivers on my PC.
- 20Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 21Protect your Brother machine against unauthorised access over the network
- 22"Offline" appears on the Status Monitor.
- 23Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 24Jam Inside
- 25Cannot print after a Windows 10 update (June 2020)
- 26The machine does not automatically enter Power Off mode.
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 31I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 32Drum !
- 33My Brother machine turns off automatically or earlier than before.
- 34What is the BRAdmin Professional software used for?
- 35Turn the Toner Save mode on or off
- 36Set up your Brother machine on a wireless network.
- 37I cannot print using my Brother machine on a wireless network (Mac)
- 38When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 39Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 40Printing/ Scanning with a mobile device
- 41Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 42Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 43Wireless setup is requesting a WPS PIN to complete the setup
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45What is Toner Continue Mode?
- 46Cartridge Error
- 47I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 48Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 49The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 50Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.