FAQs & Troubleshooting
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193 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2(Video) Load A5 long edge paper
- 3Can I print from or scan to Android™ Smartphone?
- 4What is Brother iPrint&Scan?
- 5What driver package format is supported by my Linux distribution?
- 6The printer status is Offline or Paused.
- 7Replace Toner
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12I cannot print using my Brother machine on a wireless network (Mac)
- 13(Video) Load A5 short edge/A4/Letter paper
- 14Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 15Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 16How to identify your Operating System (OS).
- 17Turn the Toner Save mode on or off
- 18I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 19Load paper in the paper tray
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21Can I use non-Brother or third party supplies with the Brother machine?
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Download a file from the "Downloads" section and save it to Windows 8 computer.
- 24Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 25My Brother machine could not be found over the network when I installed drivers on my PC.
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28Jam Tray
- 29Wireless setup is requesting a WPS PIN to complete the setup
- 30Scan a document using Brother iPrint&Scan. (macOS only)
- 31Scan from the Brother iPrint&Scan application using Windows Phone.
- 32"Offline" appears on the Status Monitor.
- 33I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 34Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 35What is Toner Continue Mode?
- 36No Toner
- 37When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 38What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 39Replace Drum
- 40How to scan a document from a Windows application?
- 41I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 42Install your Brother machine's driver to print and scan from your Mac (macOS 10.14 or earlier)
- 43I cannot install the Brother printer driver (macOS 11 or later)
- 44I cannot print using my Brother machine on a wireless network (Windows)
- 45Delete print jobs from the print queue.
- 46I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 47Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 48Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 49Cartridge Error
- 50Toner Low