FAQs & Troubleshooting
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191 Results
- 1(Video) Load A5 short edge/A4/Letter paper
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Load paper in the paper tray
- 4Jam Inside
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Unable to Scan / Scan Unable
- 8Out of Memory
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10Replace Toner
- 11I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 12I can print but cannot scan via network. (For Mac)
- 13(Video) Load A5 long edge paper
- 14What is Brother iPrint&Scan?
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 19The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 20I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 23Can I print from or scan to Android™ Smartphone?
- 24I can print but cannot scan via network. (For Windows)
- 25I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 26Drum !
- 27Open the "Scanners and Cameras" and Properties.
- 28The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 29Wireless setup is requesting a WPS PIN to complete the setup
- 30Install your Brother machine's driver to print and scan from your Mac (macOS 10.14 or earlier)
- 31"Offline" appears on the Status Monitor.
- 32Delete print jobs from the print queue.
- 33Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 34Cartridge Error
- 35No Toner
- 36The printer status is Offline or Paused.
- 37I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 38When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 39Jam Tray
- 40I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 41Reset the network settings to the factory default
- 42Set up your Brother machine on a wireless network.
- 43What is the Network Shared printing?
- 44Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 45What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 46I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 47I cannot print using my Brother machine on a wireless network (Windows)
- 48Protect your Brother machine against unauthorised access over the network
- 49Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 50I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.