FAQs & Troubleshooting
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130 Results
- 51Cartridge Error
- 52Is my Brother machine compatible with third party print servers?
- 53No Paper
- 54Wrong Paper Type
- 55Clean the corona wire of the drum unit.
- 56Configure and use the Scan Key Tool (Linux)
- 57The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 58Print command (cupswrapper) (Linux)
- 59I am unable to print from a client PC to a printer on a print server. (Linux)
- 60Uninstall printer drivers (Linux)
- 61Firewall port requirements of the Scan Key Tool (Linux)
- 62When I scan a document using ControlCenter, the scanned file size is too big.
- 63Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 64When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 65What is the "Station ID" and how do I set it?
- 66Uninstall the Brother Software and Drivers (Windows)
- 67I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 68I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 69Where can I download Brother iPrint&Scan application for Mac?
- 70The downloaded driver's name is different from my machine's name. (Linux)
- 71Delete a network scanner entry. (Linux)
- 72Important points for specifying the scan area (Linux)
- 73To install the printer driver easily using a tool. (Linux)
- 74A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 75Open the "Scanners and Cameras" and Properties.
- 76What is the difference between the toner cartridge and the drum unit?
- 77I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 78What is Toner Continue Mode?
- 79A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 80Scan a document and e-mail it as an attachment using the Scan button on my Brother machine
- 81Scan a document and e-mail it as an attachment (For Macintosh)
- 82Change the printer driver settings (Windows/macOS)
- 83Fuser Error or Self-Diagnostic
- 84Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 85I'm having an issue with the print quality.
- 86Check the remaining life of my Brother machine's drum.
- 87The keys on the control panel do not respond or triple beep when I press them.
- 88Uninstall the drivers. (macOS 13 or greater)
- 89Black lines down the page
- 90I cannot install the driver when using the Driver Install Tool. (Linux)
- 91"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 92I installed scan-key-tool, but it does not work. (Linux)
- 93I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 94Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 95A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 96"Offline" appears on the Status Monitor.
- 97I can see some steam or moisture from the vents when printing.
- 98The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 99Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN key on my Brother machine
- 100Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)