FAQs & Troubleshooting
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131 Results
- 1Replace Drum
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The printer status is Offline or Paused.
- 4What driver package format is supported by my Linux distribution?
- 5Replace Toner
- 6How to identify your Operating System (OS).
- 7Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9Install the built-in drivers (For Windows 8 and Windows 10)
- 10Jam Inside
- 11Jam Tray
- 12Turn the Toner Save mode on or off
- 13Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 14Cartridge Error
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16Delete print jobs from the print queue.
- 17Download a file from the "Downloads" section and save it to Windows 8 computer.
- 18Change the printer driver settings (Windows/macOS)
- 19No Drum
- 20In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 21I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 22Where can I download Brother iPrint&Scan application for Mac?
- 23No Paper
- 24Black lines down the page
- 25I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 26Configure the Scan to Email Feature (Linux)
- 27Scan a document using Brother iPrint&Scan. (macOS only)
- 28"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 29What is the difference between the toner cartridge and the drum unit?
- 30When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 31I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 34Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 35How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 36I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 39Can I use AirPrint with my Brother machine?
- 40What is Toner Continue Mode?
- 41Print Unable or Print Unable XX
- 42No Toner
- 43Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 44Scan multiple pages into one file instead of each scan being saved as a separate file.
- 45I'm having an issue with the print quality.
- 46Cover is Open
- 47The keys on the control panel do not respond or triple beep when I press them.
- 48Drum End Soon
- 49Uninstall the drivers. (macOS 13 or greater)
- 50Clean the scanner to improve the copy or fax quality.