FAQs & Troubleshooting
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131 Results
- 1Replace Drum
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Jam Inside
- 4Jam Tray
- 5How to identify your Operating System (OS).
- 6The printer status is Offline or Paused.
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8What driver package format is supported by my Linux distribution?
- 9Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 10Can I print from or scan to Android™ Smartphone?
- 11Replace Toner
- 12Turn the Toner Save mode on or off
- 13Scan multiple pages into one file instead of each scan being saved as a separate file.
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 16When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 17What is Toner Continue Mode?
- 18The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20Change the printer driver settings (Windows/macOS)
- 21Cartridge Error
- 22Scan using XSane or GIMP (Linux)
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24Open the Control Panel (For Windows)
- 25Install the built-in drivers (For Windows 8 and Windows 10)
- 26What is the difference between the toner cartridge and the drum unit?
- 27Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 28What is the recommended paper?
- 29I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31Configure and use the Scan Key Tool (Linux)
- 32I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 33I cannot scan via USB. (Mac OS X)
- 34I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 35In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 36I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38Configure the Scan to Email Feature (Linux)
- 39Cannot print after a Windows 10 update (June 2020)
- 40The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 41Where can I download Brother iPrint&Scan application for Mac?
- 42The downloaded driver's name is different from my machine's name. (Linux)
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44I installed scan-key-tool, but it does not work. (Linux)
- 45How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 46I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 47Scan a document using Brother iPrint&Scan. (macOS only)
- 48A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 49A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 50Delete print jobs from the print queue.