FAQs & Troubleshooting
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133 Results
- 1"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 2Jam Inside
- 3Jam Tray
- 4The printer status is Offline or Paused.
- 5Replace Drum
- 6My Brother machine turns off automatically or earlier than before.
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13How to identify your Operating System (OS).
- 14Delete print jobs from the print queue.
- 15I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 16I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 17When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 18Can I use AirPrint with my Brother machine?
- 19No Toner
- 20Set the date and time
- 21I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 22Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 23What driver package format is supported by my Linux distribution?
- 24To install the printer driver easily using a tool. (Linux)
- 25What is Toner Continue Mode?
- 26Change the printer driver settings (Windows/macOS)
- 27I'm having an issue with the print quality.
- 28Drum !
- 29Clean the corona wire of the drum unit.
- 30Black lines down the page
- 31Where can I download Brother iPrint&Scan application for Mac?
- 32Scan a document using Brother iPrint&Scan. (macOS only)
- 33I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 37Download a file from the "Downloads" section and save it to Windows 8 computer.
- 38Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 39Scan a document and e-mail it as an attachment. (For Windows)
- 40Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 41Fuser Error or Self-Diagnostic
- 42Cartridge Error
- 43Scan multiple pages into one file instead of each scan being saved as a separate file.
- 44Clean the Drum Unit.
- 45Configure the Scan to Email Feature (Linux)
- 46Large characters are printed incorrectly. (Linux)
- 47Delete a network scanner entry. (Linux)
- 48I want to print using CUPS while keeping SELinux enabled. (Linux)
- 49Windows 10 Support Information
- 50Check the firmware version.