FAQs & Troubleshooting
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131 Results
- 1"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 2Jam Inside
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5How to identify your Operating System (OS).
- 6Cover is Open
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 8Jam Tray
- 9Replace Toner
- 10Turn the Toner Save mode on or off
- 11The printer status is Offline or Paused.
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15No Drum
- 16Scan multiple pages into one file instead of each scan being saved as a separate file.
- 17I cannot install the driver when using the Driver Install Tool. (Linux)
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19Can I use AirPrint with my Brother machine?
- 20Cartridge Error
- 21What is the recommended paper?
- 22Black lines down the page
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 25Change the printer driver settings (Windows/macOS)
- 26Clean the corona wire of the drum unit.
- 27What driver package format is supported by my Linux distribution?
- 28How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 29When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 30Replace Drum
- 31Unable to Scan / Scan Unable
- 32Fuser Error or Self-Diagnostic
- 33No Toner
- 34Drum !
- 35Drum End Soon
- 36Uninstall printer drivers (Linux)
- 37Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 38Clean the Drum Unit.
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40I installed scan-key-tool, but it does not work. (Linux)
- 41I want to print using CUPS while keeping SELinux enabled. (Linux)
- 42A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 43Windows 10 Support Information
- 44When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 45Install the built-in drivers (For Windows 8 and Windows 10)
- 46What is Toner Continue Mode?
- 47Wrong Paper Type
- 48How to scan a document from a Windows application?
- 49Scan a document using Brother iPrint&Scan. (macOS only)
- 50Open the Control Panel (For Windows)