FAQs & Troubleshooting
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131 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Replace Toner
- 4Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 5Cartridge Error
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Jam Inside
- 8Jam Tray
- 9Scan multiple pages into one file instead of each scan being saved as a separate file.
- 10Can I use non-Brother or third party supplies with the Brother machine?
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12Delete print jobs from the print queue.
- 13The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 14Can I print from or scan to Android™ Smartphone?
- 15Print Unable or Print Unable XX
- 16Replace Drum
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 19Download a file from the "Downloads" section and save it to Windows 8 computer.
- 20How to identify your Operating System (OS).
- 21Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 22Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 23Fuser Error or Self-Diagnostic
- 24No Toner
- 25The printer status is Offline or Paused.
- 26What driver package format is supported by my Linux distribution?
- 27"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 28I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 29Scan a document using Brother iPrint&Scan. (macOS only)
- 30How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 31Cover is Open
- 32Out of Memory
- 33Drum End Soon
- 34Uninstall the drivers. (macOS 13 or greater)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Unable to Scan / Scan Unable
- 37Drum !
- 38Turn the Toner Save mode on or off
- 39Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 40Is my Brother machine compatible with third party print servers?
- 41Scan and save a document in PDF format for Windows (Scan to File)
- 42Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 43I cannot scan via USB. (Mac OS X)
- 44Clean the scanner to improve the copy or fax quality.
- 45I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 46To install the printer driver easily using a tool. (Linux)
- 47Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 48When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 49A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 50Open the Control Panel (For Windows)