FAQs & Troubleshooting
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131 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Replace Drum
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 5I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 6Turn the Toner Save mode on or off
- 7I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9How to identify your Operating System (OS).
- 10Black lines down the page
- 11When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 12Download a file from the "Downloads" section and save it to Windows 8 computer.
- 13The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 14Unable to Scan / Scan Unable
- 15Fuser Error or Self-Diagnostic
- 16Scan multiple pages into one file instead of each scan being saved as a separate file.
- 17Cover is Open
- 18Jam Inside
- 19Replace Toner
- 20What driver package format is supported by my Linux distribution?
- 21Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 22When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 23Can I print from or scan to Android™ Smartphone?
- 24Jam Tray
- 25Where can I download Brother iPrint&Scan application for Mac?
- 26I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Can I use AirPrint with my Brother machine?
- 29Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 30Print Unable or Print Unable XX
- 31No Toner
- 32No Paper
- 33Drum !
- 34What is the "Station ID" and how do I set it?
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36The downloaded driver's name is different from my machine's name. (Linux)
- 37A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 38I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 39When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 40What is Toner Continue Mode?
- 41Scan a document and e-mail it as an attachment using the Scan button on my Brother machine
- 42TONER ENDED
- 43The printer status is Offline or Paused.
- 44Scan a document in Windows 8 and Windows 10.
- 45Out of Memory
- 46Drum End Soon
- 47Can I use non-Brother or third party supplies with the Brother machine?
- 48Scan using XSane or GIMP (Linux)
- 49The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 50Important points for specifying the scan area (Linux)