FAQs & Troubleshooting
Popular |
130 Results
- 1Replace Toner
- 2Jam Inside
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 4Replace Drum
- 5How to identify your Operating System (OS).
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 8No Paper
- 9Turn the Toner Save mode on or off
- 10No Toner
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 12Unable to Scan / Scan Unable
- 13Fuser Error or Self-Diagnostic
- 14Cartridge Error
- 15The printer status is Offline or Paused.
- 16"Offline" appears on the Status Monitor.
- 17Delete print jobs from the print queue.
- 18Can I print from or scan to Android™ Smartphone?
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20Toner Low
- 21Jam Tray
- 22Change the printer driver settings (Windows/macOS)
- 23What is the recommended paper?
- 24"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 25Open the Control Panel (For Windows)
- 26TONER ENDED
- 27Drum End Soon
- 28Clean the corona wire of the drum unit.
- 29The driver installation finished successfully but I cannot print. (Linux)
- 30When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 31"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 32The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 33No Drum
- 34Print Unable or Print Unable XX
- 35Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 36Cover is Open
- 37When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 38Out of Memory
- 39To install the printer driver easily using a tool. (Linux)
- 40Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 41I cannot print from my computer via USB.
- 42Check the remaining life of my Brother machine's drum.
- 43What is the "Station ID" and how do I set it?
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45What is the difference between the toner cartridge and the drum unit?
- 46Can I use AirPrint with my Brother machine?
- 47What is Toner Continue Mode?
- 48Drum !
- 49Can I use non-Brother or third party supplies with the Brother machine?
- 50I cannot install Brother drivers on Debian 10 or later (Linux)