FAQs & Troubleshooting
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209 Results
- 1When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3What driver package format is supported by my Linux distribution?
- 4How do I know which side up my photo paper should be in the tray?
- 5Replace Ink
- 6Scan and save a document in PDF format (Scan to File)
- 7How do I load envelopes into my machine?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9The printer status is Offline or Paused.
- 10Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12Can I print from or scan to Android™ Smartphone?
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 15When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 16When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 17Where is the USB port on the machine?
- 18Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 19I still receive the error message "Paper Jam" after I removed the jammed paper.
- 20Can I use AirPrint with my Brother machine?
- 21One or more of my colors are not printing (blank). What can I do?
- 22When I print, the pages are smudged with ink. What should I do?
- 23I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 24When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 25When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 26Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 27Print using only the black ink cartridge when the Color cartridges have run out.
- 28Paper Jam
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Delete print jobs from the print queue.
- 31The edge of glossy paper is smudged.
- 32I cannot print from my computer via USB.
- 33I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 34My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 38How to identify your Operating System (OS).
- 39Locate files scanned with ControlCenter2 (For Macintosh)
- 40Locate files scanned with ControlCenter3 (For Windows)
- 41The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 42The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 43Can I print directly onto DVDs or CDs?
- 44When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 45Scan multiple pages into one file instead of each scan being saved as a separate file.
- 46Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 47Can third party ink be used to refill the ink cartridges?
- 48I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 49Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 50When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.