FAQs & Troubleshooting
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194 Results
- 1The printer status is Offline or Paused.
- 2How to identify your Operating System (OS).
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Locate files scanned with ControlCenter3 (For Windows)
- 5One or more of my colors are not printing (blank). What can I do?
- 6When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 7How do I load paper?
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9Install the built-in drivers (For Windows 8 and Windows 10)
- 10The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 11Where is the USB port on the machine?
- 12Can I print from or scan to Android™ Smartphone?
- 13Open the Control Panel (For Windows)
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 16Is my Brother machine compatible with Windows Vista?
- 17Which E-mail packages are compatible with ControlCenter3?
- 18"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 19What driver package format is supported by my Linux distribution?
- 20Open the "Scanners and Cameras" and Properties.
- 21Locate files scanned with ControlCenter2 (For Macintosh)
- 22When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 23How do I clear Machine Error 46?
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 26Can third party ink be used to refill the ink cartridges?
- 27When I print, the pages are smudged with ink. What should I do?
- 28Improve poor print quality.
- 29"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 30After I installed Sun JavaVM, some applications will not work correctly.
- 31Where can I find my Brother machine's serial number?
- 32Cannot print after a Windows 10 update (June 2020)
- 33Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 34Delete print jobs from the print queue.
- 35The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 36The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 37Change the printer driver settings (Windows/macOS)
- 38Where can I get FaceFilter Studio and what can I do with this application?
- 39I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 40Change the user interface of ControlCenter3
- 41When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 42I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 43Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 44When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 45When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 46What is MFL-Pro Suite Software?
- 47Print command (LPR) (Linux)
- 48Important points for specifying the scan area (Linux)
- 49Windows 10 Support Information
- 50Open the Status Monitor