FAQs & Troubleshooting
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206 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Which E-mail packages are compatible with ControlCenter3?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 6When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 7I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 8Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 9What driver package format is supported by my Linux distribution?
- 10How to identify your Operating System (OS).
- 11The edge of glossy paper is smudged.
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13How do I clear Machine Error 46?
- 14I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 15I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 16I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 17The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 18Can I print from or scan to Android™ Smartphone?
- 19Scan and save a document in PDF format (Scan to File)
- 20When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 21When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 22How do I clear the message "PAPER JAM" from the display?
- 23I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 24When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 25I'm using Macintosh. What is the PreScan option used for?
- 26Open the Control Panel (For Windows)
- 27Locate files scanned with ControlCenter3 (For Windows)
- 28The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 29Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 30Can I print using only the black ink cartridge when the Color cartridges have run out?
- 31Can third party ink be used to refill the ink cartridges?
- 32One or more of my colors are not printing (blank). What can I do?
- 33Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 34Where is the USB port on the machine?
- 35When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 36I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 37I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 38How do I load 10 x 15 Glossy paper into my machine?
- 39Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). What can I do?
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41Pre-Required Procedures (Linux)
- 42The printer status is Offline or Paused.
- 43The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 44Scan multiple pages into one file instead of each scan being saved as a separate file.
- 45I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 46What kind of Media Adapter can I use?
- 47I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 48What is the difference between the Modern user interface and the Classic user interface of ControlCenter3?
- 49Change the user interface of ControlCenter3
- 50Set the date and time