FAQs & Troubleshooting
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163 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 3I'm using Macintosh. What is the PreScan option used for?
- 4Can I print from or scan to Android™ Smartphone?
- 5The printer status is Offline or Paused.
- 6The edge of glossy paper is smudged.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Scan and save a document in PDF format (Scan to File)
- 9When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 10I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 11When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 15Change the printer driver settings (Windows/macOS)
- 16The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 17Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 18Can third party ink be used to refill the ink cartridges?
- 19When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 20I am having issues with the paper feed. What can I do?
- 21When I print, the pages are smudged with ink. What should I do?
- 22Where is the USB port on the machine? I can't find it on the back of the unit.
- 23When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 24I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 25When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 26When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 27A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 28My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 29When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 30I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 31How to scan a document from a Windows application?
- 32I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 33How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 34I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 35One or more of my colors are not printing (blank). What can I do?
- 36When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 37Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 38I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 39How do I print on an envelope?
- 40I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 41Open the "Scanners and Cameras" and Properties.
- 42The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 43When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 44Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 45Uninstall the drivers. (Mac OS X 10.5)
- 46The LCD displays an error code (number). What does it mean?
- 47The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 48While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 49How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 50Install the built-in drivers (For Windows 8 and Windows 10)