FAQs & Troubleshooting
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209 Results
- 1What driver package format is supported by my Linux distribution?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Scan multiple pages into one file instead of each scan being saved as a separate file.
- 4Can I print from or scan to Android™ Smartphone?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 7I'm using Macintosh®. What are the settings in the Scanner window used for?
- 8When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 9When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Delete print jobs from the print queue.
- 12The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 13The edge of glossy paper is smudged.
- 14I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 15"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 16Pre-Required Procedures (Linux)
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 19Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 20I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 21When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 22Scan and save a document in PDF format (Scan to File)
- 23I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 24Download a file from the "Downloads" section and save it to Windows 8 computer.
- 25Install the built-in drivers (For Windows 8 and Windows 10)
- 26How to identify your Operating System (OS).
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 28The printer status is Offline or Paused.
- 29I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 30Can I print using only the black ink cartridge when the Color cartridges have run out?
- 31I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 32One or more of my colors are not printing (blank). What can I do?
- 33I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 34When I print, the pages are smudged with ink. What should I do?
- 35I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 36I'm using Mac OS® 9.1-9.2. How can I uninstall the drivers?
- 37When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 38How can I improve poor print quality?
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40The driver installation finished successfully but I cannot print. (Linux)
- 41I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 42I am unable to print from a client PC to a printer on a print server. (Linux)
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 45Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 46Scan a document using "Scanner and Camera Wizard" in Windows XP
- 47I am having issues with the paper feed. What can I do?
- 48When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 49The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 50When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.