FAQs & Troubleshooting
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234 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Why can't I print when an ink cartridge is empty?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 7The printer status is Offline or Paused.
- 8Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 9Can third party ink be used to refill the ink cartridges?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Scan and save a document in PDF format (Scan to File)
- 12I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 13I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 14I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 15The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 16Can I print from or scan to Android™ Smartphone?
- 17Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 18I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 19Does NC-2200w work with Windows Vista?
- 20I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 21I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 22I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 23Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 24Can I print using only the black ink cartridge when the Color cartridges have run out?
- 25When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 26I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 27When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 28Cannot print after a Windows 10 update (June 2020)
- 29The edge of glossy paper is smudged.
- 30I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 31How do I clear Machine Error 46?
- 32Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 33When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 34One or more of my colors are not printing (blank). What can I do?
- 35I am having issues with the paper feed. What can I do?
- 36When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 37When I print, the pages are smudged with ink. What should I do?
- 38What kind of Media Adapter can I use?
- 39When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 40When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 41How do I print on an envelope?
- 42Is there any way to view how much ink is remaining?
- 43Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 44Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 45All print jobs are aborted and nothing is printed. (Linux)
- 46The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 47Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 48Scan multiple pages into one file instead of each scan being saved as a separate file.
- 49Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 50I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.