FAQs & Troubleshooting
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172 Results
- 1When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 2I cannot print using a HSe cassette.
- 3How do I connect my printer via Wi-Fi®?
- 4I cannot print using FLe tape and get an error message.
- 5I cannot establish a connection using Wireless Direct.
- 6How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7Where can I find the IP addresses of my computer and the printer?
- 8I cannot connect my machine to the wireless network.
- 9Installing the software
- 10How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 11How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 12What is P-touch Library?
- 13Where can I find the printer's network settings, such as IP address?
- 14I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 15Where can I download the latest P-touch Editor for Mac?
- 16Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 17Can my printer use TZ/TZe tapes?
- 18How do I print multiple lines and how many lines can I print?
- 19My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 20When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 21What Android™ mobile application can I use?
- 22How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 23Poor print quality when printing on narrow labels. (iPrint&Label)
- 24Can I use the app with my iPad? (iPrint&Label)
- 25How do I transfer label templates with P-touch Transfer Express?
- 26The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 27I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 30Where can I find my Brother printer's serial number?
- 31Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 32Power Supply
- 33P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 34What iOS mobile application can I use?
- 35Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 36Where can I download Brother iPrint&Label? (iPrint&Label)
- 37What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 38How to charge the rechargeable Li-ion battery
- 39How to install the rechargeable Li-ion battery (optional)
- 40How do I reset network setting?
- 41My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 42Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 43The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 44How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 45Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 46Why are there a greater number of label templates when a device is on-line versus off-line? (iPrint&Label)
- 47Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 48How to delete the registry information and files related to the printer driver
- 49The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 50How to use Auto Power-Off Time