FAQs & Troubleshooting
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183 Results
- 1Using the Communication Settings (for Windows)
- 2When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 3The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 4Where can I download the latest P-touch Editor for Mac?
- 5I cannot print using FLe tape and get an error message.
- 6Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 7P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 8I cannot print using a HSe cassette.
- 9Where can I find the IP addresses of my computer and the printer?
- 10Installing the software
- 11Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 12(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 13What Android™ mobile application can I use?
- 14I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 15Can I use the app with my iPad? (iPrint&Label)
- 16How to charge the rechargeable Li-ion battery
- 17Can my printer use TZ/TZe tapes?
- 18How to create serialized tubes / labels
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20I cannot connect my machine to the wireless network.
- 21Where can I download Brother iPrint&Label? (iPrint&Label)
- 22When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 23How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 24What iOS mobile application can I use?
- 25Where can I find the printer's network settings, such as IP address?
- 26How do I transfer label templates with P-touch Transfer Express?
- 27Power Supply
- 28My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 29How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 30How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 31Can I set the printer to turn on its wireless LAN settings when I turn on the printer?
- 32Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 33How do I reset network setting?
- 34Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 35I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 36How do I connect my printer via Wi-Fi®?
- 37Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 38How to install the rechargeable Li-ion battery (optional)
- 39How do I print multiple lines and how many lines can I print?
- 40The tape does not cut well.
- 41I cannot establish a connection using Wireless Direct.
- 42How to use Auto Power-Off Time
- 43Where can I find my Brother printer's serial number?
- 44How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 45What is P-touch Library?
- 46How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 47Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 48How to identify your Operating System (OS) for Windows or Mac
- 49How do I uninstall the printer driver?
- 50When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)