FAQs & Troubleshooting
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- 1Where can I download the latest P-touch Editor for Mac?
- 2The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 3I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 4How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 7When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 8How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 9How do I type symbols?
- 10Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 11Can I change the text settings line by line?
- 12P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 15How do I initialize and clear the printer to factory default settings?
- 16The screen ‘locks’, or the printer does not respond normally.
- 17What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 18How do I eliminate the margin from the start or end of my label when printing?
- 19How to identify your Operating System (OS) for Windows or Mac
- 20Which brands of Ni-MH rechargeable batteries do you recommend?
- 21How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 22How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 23The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 24The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 25My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 26I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 27How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 28P-touch Editor crashes when I open it on my Mac.
- 29Where can I find my Brother printer's serial number?
- 30A tape jam which cannot be cleared keeps occurring.
- 31How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 32How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 33Printing is not possible. (USB connection)
- 34How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 35How to open the Devices and Printers window
- 36How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 37I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 38Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 39I cannot read the display clearly (the screen is too light or dark).
- 40Printing is not possible. (P-touch Editor5.3 for Mac)
- 41How to install Brother software on a computer not connected to the Internet
- 42How to identify the printer's firmware version
- 43How to delete the registry information and files related to the printer driver
- 44Can my printer use TZ/TZe tapes?
- 45Label files saved previously are now empty.
- 46How do I uninstall the printer driver?
- 47The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 48The top and base layers of the laminated tape are misaligned.
- 49How do I print multiple lines and how many lines can I print?
- 50How do I create a small label?