FAQs & Troubleshooting
Latest |
109 Results
- 114/02/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 210/01/2024What is the default password for my Brother machine?
- 317/11/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 408/11/2023How to scan a document from a Windows application?
- 525/08/2023How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 625/08/2023Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 727/03/2023A gray line or margin appears on the side of the scanned document.
- 824/03/2023The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 917/03/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 1017/03/2023Open the "Scanners and Cameras" and Properties.
- 1117/03/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 1215/02/2023Configuring frequently-used scan settings on your computer.
- 1315/02/2023Can not scan a long document.
- 1415/02/2023Duplex (two-sided) scan
- 1515/02/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 1614/02/2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 1714/02/2023Scan and save a document in PDF format for Windows (Scan to File)
- 1814/02/2023Scan a document in Windows 8 and Windows 10.
- 1913/12/2022How to identify your Operating System (OS).
- 2021/09/2022Check the firmware version.
- 2101/09/2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 2201/09/2022Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 2328/07/2022Update the Driver or Firmware for your Brother machine
- 2423/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 2520/04/2022Uninstall the Brother Software and Drivers (Windows)
- 2614/04/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2711/04/2022Wireless setup is requesting a WPS PIN to complete the setup
- 2811/04/2022My Brother machine could not be found over the network when I installed drivers on my computer.
- 2901/04/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 3024/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 3110/03/2022Check your machine's IP Address or Node Name
- 3215/11/2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 3315/11/2021Set up your Brother machine on a wireless network.
- 3410/11/2021Open the Control Panel (For Windows)
- 3514/10/2021Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 3629/07/2021I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 3702/03/2021The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 3822/02/2021The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 3914/09/2020What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 4016/07/2020Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 4106/07/2020Change the brscan5 scan settings using XSane (Linux)
- 4202/06/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 4311/05/2020Enable the Brother machine's network interface.
- 4403/03/2020Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 4515/01/2020The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 4620/12/2019Access Web Based Management
- 4706/12/2019When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 4806/12/2019Where can I download Brother iPrint&Scan application for Mac?
- 4910/10/2019Install PaperPort™ 12SE / 14SE (Windows)
- 5027/09/2019Install BRAdmin Professional 3