FAQs & Troubleshooting
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112 Results
- 1Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 2Document Jam
- 3When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 4(Video) Update the Driver or Firmware for your Brother machine
- 5The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 6Configuring frequently-used scan settings on your Brother machine.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Your Scanner Cannot Be Detected on the Network During Installation
- 9Can I print from or scan to Android™ Smartphone?
- 10The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 11What is Brother iPrint&Scan?
- 12My Brother machine could not be found over the network when I installed drivers on my computer.
- 13Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 14Unable to Scan XX
- 15Configuring frequently-used scan settings on your computer.
- 16Can not scan a long document.
- 17"Multifeed detection" or "Multifeed Detection Error"
- 18Duplex (two-sided) scan
- 19Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 20Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 21Load Documents
- 22How to identify your Operating System (OS).
- 23How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 24Unusable Device
- 25I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 26When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 27My Brother machine is unresponsive.
- 28Scan error due to length, reduce length
- 29The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 30Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 31The LCD displays an error code when I use Web icon (Brother Web Connect).
- 32I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 33I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 34Scan multiple pages into one file instead of each scan being saved as a separate file.
- 35"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 36Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 37Scan and save documents to the Android™ mobile devices using my Brother machine.
- 38"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 39Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 40The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 41How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 42Open the Control Panel (For Windows)
- 43Open the "Scanners and Cameras" and Properties.
- 44Paper suitable for scanning
- 45Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 46Discover the MAC address of the Brother network card
- 47What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 48Out of Memory
- 49If You Cannot Complete the Wireless Network Setup Configuration
- 50The error message "Incorrect PIN" appears and I cannot scan data to the Network (Scan to Network) or SharePoint (Scan to SharePoint).