FAQs & Troubleshooting
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112 Results
- 1Your Scanner Cannot Be Detected on the Network During Installation
- 2Can not scan a long document.
- 3Document Jam
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 6What is Brother iPrint&Scan?
- 7My Brother machine could not be found over the network when I installed drivers on my computer.
- 8"Multifeed detection" or "Multifeed Detection Error"
- 9Replace Pick up roller
- 10(Video) Update the Driver or Firmware for your Brother machine
- 11The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 12The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 13Enable the Brother machine's network interface.
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 16How to identify your Operating System (OS).
- 17Duplex (two-sided) scan
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19Unable to Scan XX
- 20Configuring frequently-used scan settings on your computer.
- 21Can I print from or scan to Android™ Smartphone?
- 22What is the default password for my Brother machine?
- 23Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 24I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 25"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 26My Brother machine is unresponsive.
- 27I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 28Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 29I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 30Configuring frequently-used scan settings on your Brother machine.
- 31Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 32When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 33Replace Reverse Roller
- 34The LCD displays an error code when I use Web icon (Brother Web Connect).
- 35Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 36I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 37What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 38Out of Memory
- 39The scanning speed is slow when scanning from my machine. (Windows)
- 40Your Brother Machine Cannot Scan over the Network
- 41When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 42Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 43Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 44Wireless LAN Error Codes
- 45Reset the Scheduled maintenance counter
- 46The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 47Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 48Load Documents
- 49Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 50Download a file from the "Downloads" section and save it to Windows 8 computer.