FAQs & Troubleshooting
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108 Results
- 1Document Jam
- 2The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 3Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 4What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 5Duplex (two-sided) scan
- 6Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 7What is Brother iPrint&Scan?
- 8"Multifeed detection" or "Multifeed Detection Error"
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Your Scanner Cannot Be Detected on the Network During Installation
- 11The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 14Configuring frequently-used scan settings on your Brother machine.
- 15Can I print from or scan to Android™ Smartphone?
- 16Scan multiple pages into one file instead of each scan being saved as a separate file.
- 17Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 18My Brother machine could not be found over the network when I installed drivers on my computer.
- 19Can not scan a long document.
- 20The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 21Replace Pick up roller
- 22The scanning speed is slow when scanning from my machine. (Windows)
- 23Paper suitable for scanning
- 24If You Want to Check that Your Network Devices are Working Correctly
- 25The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 26Configuring frequently-used scan settings on your computer.
- 27When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 28Replace Reverse Roller
- 29Download a file from the "Downloads" section and save it to Windows 8 computer.
- 30Wireless setup is requesting a WPS PIN to complete the setup
- 31Enable the Brother machine's network interface.
- 32Load Documents
- 33How to identify your Operating System (OS).
- 34The LCD displays an error code when I use Web icon (Brother Web Connect).
- 35Changing scan settings in ControlCenter.
- 36What is Brother Web Connect?
- 37On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 38"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 39(Video) Update the Driver or Firmware for your Brother machine
- 40Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 41Out of Memory
- 42Enable or disable the Brother machine's USB interface.
- 43Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 44What is the default password for my Brother machine?
- 45Your Brother Machine Cannot Scan over the Network
- 46Wireless LAN Error Codes
- 47Card Jam
- 48Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 49Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 50I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)