FAQs & Troubleshooting
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105 Results
- 1How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4What is Brother iPrint&Scan?
- 5Multifeed
- 6Replace Roller
- 7Replace Parts
- 8Reset the network settings to the factory default.
- 9Configuring frequently-used scan settings on your computer.
- 10Easy Scan to E-mail
- 11When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13Replace Pad
- 14Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 15Can I print from or scan to Android™ Smartphone?
- 16When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 17What is Brother Web Connect?
- 18I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 19Document Jam/ Too Long
- 20What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 21Duplex (two-sided) scan
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Changing scan settings in ControlCenter.
- 24Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 25Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 26Unable to Scan XX
- 27I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 28The LCD displays an error code when I use Web icon (Brother Web Connect).
- 29I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 30The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 31"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 32Check the firmware version.
- 33The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 34Paper suitable for scanning
- 35Discover the MAC address of the Brother network card
- 36I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 37Verify the Brother machine connected to the Wired Network (For Windows)
- 38I cannot connect my machine to the wireless network.
- 39I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 40The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 41Open the Control Panel (For Windows)
- 42How to identify your Operating System (OS).
- 43Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 44Verify the Brother machine connected to the Wired Network (For Macintosh)
- 45Check the IP addresses of your PC and the Brother machine
- 46Uninstall Scan-key-tool. (Linux)
- 47Scan from the Brother iPrint&Scan application using Windows Phone.
- 48Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)