FAQs & Troubleshooting
![]() |
Popular |
51 Results
- 1Load Business Cards
- 2Load Receipts, Clippings, Photos, and Other Documents
- 3Load Standard Size Documents
- 4Load Documents Longer than Standard Size
- 5Load a Plastic Card
- 6Load Documents
- 7Save Scanned Documents on Your Computer
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Load Non-standard Size Documents
- 10How to identify your Operating System (OS).
- 11Install PaperPort™ 12SE / 14SE (Windows)
- 12Scanning and Other Problems
- 13Replace the Pick Up Roller
- 14Reset Your Brother Machine
- 15Reset the Usage Counters
- 16Acceptable Documents
- 17Replace the Brake Roller
- 18Document Jam
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20Download a file from the "Downloads" section and save it to Windows 8 computer.
- 21What driver package format is supported by my Linux distribution?
- 22The scanning speed is slow when scanning from my machine. (Windows)
- 23Clean the Scanner and Rollers
- 24Check the Serial Number
- 25Error and Maintenance Indications
- 26How to scan a document from a Windows application?
- 27Where can I download Brother iPrint&Scan application for Mac?
- 28Set Up the Brother Machine Using Remote Setup (Windows®)
- 29I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 30Printing/ Scanning with a mobile device
- 31Uninstall the driver (OS X 10.10 or greater).
- 32Service Call Indications
- 33I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 34Update the Driver or Firmware for your Brother machine
- 35Open the Control Panel (For Windows)
- 36Open the "Scanners and Cameras" and Properties.
- 37Uninstall the scanner driver. (Linux)
- 38Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 39Check Supplies Replacement Cycle
- 40My documents saved or sent in the "Secure PDF Single-Page" or "Secure PDF Multi-Page" format are blank when opened with Adobe Acrobat Reader.
- 41Check the firmware version.
- 42Scan using XSane or GIMP (Linux)
- 43Command List of brscan. (Linux)
- 44Pre-Required Procedures (Linux)
- 45Set Up the Brother Machine Using Remote Setup (Mac)
- 46Configure the Scan to Email Feature (Linux)
- 47Delete a network scanner entry. (Linux)
- 48Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 49Important points for specifying the scan area (Linux)
- 50Uninstall Scan-key-tool. (Linux)