FAQs & Troubleshooting
 |
Popular |
61 Results
- 1Multifeed
- 2Document Jam
- 3Cover is Open
- 4Replace Pad
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 7Check the firmware version.
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9How to identify your Operating System (OS).
- 10Unusable Device
- 11Out of Memory
- 12Configuring frequently-used scan settings on your computer.
- 13Open the Control Panel (For Windows)
- 14Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 15How can I scan and save documents to the Android™ mobile devices using my Brother machine?
- 16Machine Error
- 17Duplex (two-sided) scan
- 18Replace Parts
- 19Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 20Load Documents
- 21Download a file from the "Downloads" section and save it to Windows 8 computer.
- 22Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 23Scan multiple pages into one file instead of each scan being saved as a separate file.
- 24Clean the Pick-up Roller
- 25When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 26I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 27"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 28I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 29Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 30Clean the Separation Pad
- 31Clean the scanner
- 32Service Call
- 33How to scan a document from a Windows application?
- 34"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 35I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 36I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 37Install PaperPort™ 12SE onto Windows 10.
- 38Install Presto!® BizCard® onto Windows 10.
- 39Windows 10 Support Information
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41Changing scan settings in ControlCenter.
- 42How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 43Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 44My Brother machine sound level is high while scanning documents.
- 45When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 46The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 47Open the "Scanners and Cameras" and Properties.
- 48Paper suitable for scanning
- 49Replace Roller
- 50I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
