FAQs & Troubleshooting
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61 Results
- 1Multifeed
- 2Document Jam
- 3Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 4How to identify your Operating System (OS).
- 5Scan multiple pages into one file instead of each scan being saved as a separate file.
- 6Replace Pad
- 7Can I scan to an Android™ Smartphone?
- 8Replace Parts
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Configuring frequently-used scan settings on your computer.
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12Load Documents
- 13Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 14When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 15Replace Roller
- 16Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 17Paper suitable for scanning
- 18Scan Unable
- 19Cover is Open
- 20Duplex (two-sided) scan
- 21My Brother machine sound level is high while scanning documents.
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 24Out of Memory
- 25Install Presto!® BizCard® onto Windows 10.
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27Open the Control Panel (For Windows)
- 28Unusable Device
- 29Uninstall the Brother Software and Drivers (Windows)
- 30I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 31How can I scan and save documents to the Android™ mobile devices using my Brother machine?
- 32Machine Error
- 33Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 34Scan and save a document in PDF format for Windows (Scan to File)
- 35Clean the Pick-up Roller
- 36What do the LED indications mean?
- 37Service Call
- 38How to scan a document from a Windows application?
- 39"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 40Check the firmware version.
- 41How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 42When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 43The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 44Open the "Scanners and Cameras" and Properties.
- 45Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 46Install PaperPort™ 12SE onto Windows 10.
- 47Clean the Separation Pad
- 48In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 49"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 50I cannot install the Brother printer driver (macOS 10.15 or earlier)
