FAQs & Troubleshooting
Latest |
61 Results
- 117/11/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 208/11/2023How to scan a document from a Windows application?
- 317/03/2023Open the "Scanners and Cameras" and Properties.
- 415/02/2023Configuring frequently-used scan settings on your computer.
- 515/02/2023Duplex (two-sided) scan
- 614/02/2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 714/02/2023Scan and save a document in PDF format for Windows (Scan to File)
- 814/02/2023Scan a document in Windows 8 and Windows 10.
- 913/12/2022How to identify your Operating System (OS).
- 1016/11/2022How can I scan and save documents to the Android™ mobile devices using my Brother machine?
- 1107/11/2022My Brother machine sound level is high while scanning documents.
- 1221/09/2022Check the firmware version.
- 1301/09/2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 1401/09/2022Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 1501/08/2022Replace Roller
- 1619/07/2022Replace Pad
- 1723/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 1820/06/2022Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 1913/04/2022Uninstall the Brother Software and Drivers (Windows)
- 2001/04/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 2124/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 2215/11/2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 2310/11/2021Open the Control Panel (For Windows)
- 2429/12/2020Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 2515/10/2020Install PaperPort™ 12SE onto Windows 10.
- 2615/10/2020Install Presto!® BizCard® onto Windows 10.
- 2702/06/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 2820/12/2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 2908/11/2018Scan multiple pages into one file instead of each scan being saved as a separate file.
- 3019/09/2018When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 3105/03/2018"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 3207/04/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3325/03/2016When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3425/03/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 3525/03/2016Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 3625/03/2016The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 3725/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 3825/03/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 3924/03/2016In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 4002/02/2016I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 4106/01/2016Windows 10 Support Information
- 4218/11/2015When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 4323/06/2015Paper suitable for scanning
- 4408/05/2015Changing scan settings in ControlCenter.
- 4527/11/2014I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 4612/09/2014Out of Memory
- 4712/09/2014Multifeed
- 4811/09/2014Document Jam
- 4911/09/2014Load Documents
- 5017/12/2012Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?