FAQs & Troubleshooting
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61 Results
- 1Multifeed
- 2Configuring frequently-used scan settings on your computer.
- 3Document Jam
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Replace Parts
- 6Duplex (two-sided) scan
- 7Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 8Replace Roller
- 9Replace Pad
- 10Can I scan to an Android™ Smartphone?
- 11Scan multiple pages into one file instead of each scan being saved as a separate file.
- 12When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 13Cover is Open
- 14Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 15Paper suitable for scanning
- 16Changing scan settings in ControlCenter.
- 17Load Documents
- 18Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20Out of Memory
- 21How to identify your Operating System (OS).
- 22Open the "Scanners and Cameras" and Properties.
- 23Uninstall the Brother Software and Drivers (Windows)
- 24"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 25The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 26Clean the Pick-up Roller
- 27Scan a document in Windows 8 and Windows 10.
- 28How to scan a document from a Windows application?
- 29When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 30My Brother machine sound level is high while scanning documents.
- 31Scan Unable
- 32Unusable Device
- 33"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 34Scan and save a document in PDF format for Windows (Scan to File)
- 35I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37How can I scan and save documents to the Android™ mobile devices using my Brother machine?
- 38Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 39Open the Control Panel (For Windows)
- 40What do the LED indications mean?
- 41Download a file from the "Downloads" section and save it to Windows 8 computer.
- 42In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 43When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 44Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 45I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 46I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 47Install Presto!® BizCard® onto Windows 10.
- 48I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 49Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 50I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
